FAQ's

Below is a short list that covers the most frequently asked questions I’ve received over the years. If there’s something that you’d like to know but hasn’t been covered below, please don’t hesitate to send over a message and I’ll get back to you ASAP.

Web Design Q&A

I’d love to be able to give you a simple answer, but unfortunately this isn’t a simple question. In many ways, this is similar to asking ‘how much does a building cost?’

The answer will vary depending on what type of building you need. A mega mall, skyscraper, and a one bedroom house are all vastly different projects, and the same can be true for your website. 

That all said, if you’re a local business that doesn’t need any complex funcationality, the price will probably be £799, plus £49 per month.

For a simple local business website, the design time is usually 1-2 weeks depending on your speed in getting back to us throughout the process.

For more complex websites, the added development and design time can extend a project to 3-8 weeks.

Absolutely! We build our websites on the WordPress content management system so you’ll easily be able to login and make changes if you wish to do so. We also include the ‘Elementor Pro’ page builder which makes updating complex pages easy and intuitive. You can of course just send your updates over to us and we’ll take care of them for you.

WordPress is open source content management software and currently powers around 25% of all websites on the Internet. The project is contributed to by tens of thousands of developers all over the world and is growing from strength to strength. 

WordPress allows us to develop flexible and customisable websites to modern standards and observes web development best practices. Furthermore the community of web developers that use WordPress reaches far and wide and allows us to tap in to this collective intelligence and bring that wealth of experience to your project.

Hosting Q&A

For a website to work 24 hours a day, it’s data needs to be stored on a server so that a web browser such as Google Chrome can download it and then display it.

In a nutshell, website hosting is where your websites code, images and database live. When you type a website address into a browser and click enter, the browser will connect to a web server, download the information and then translate this into a working web page.

For most businesses, this covers all of the main area’s that are likely to need changing and/or updating over time. For more advanced features such as complex page designs and additional functionality, this may may not be covered by this service due to amount of time involved in producing this kind of work.

– Adding new [simple] pages
– Adding extra images to galleries
– Adding extra testimonials
– Updating special offers
– Changes to existing text
– Updating contact details and opening times

Currently you simply send over an email and we’ll get back to you ASAP. We can usually have anything that’s included in our service done in under 24 hours.

In the future we may implement a support ticketing system if it makes sense to do so.

SSL stands for ‘Secure Sockets Layer’. This allows your visitors to connect to your web server via a secure link that prevents hackers from being able to see private information. Typically, SSL is used to secure credit card transactions but is quickly becoming standard for every website.

When an SSL certificate is installed on your website it activates the padlock and the https protocol that let’s visitors know that your website is secure.

NOTE: Google has announced that in July 2018 they plan to start marking websites that do not have an SSL certificate as ‘insecure’ in Google Chrome.

If you don’t use an email such as info@yourdomain.com, then nothing will change.

If you do, we can normally set them up the same way that you currently use them, but we may strongly recommend a different email client such as Gmail if what you’ve been using is outdated technology.

Payments Q&A

For monthly payments of £49 we accept PayPal or credit/debit card via PayPal. If you don’t have a PayPal account or a credit card for your business, setting up PayPal and attaching your bank account is quick and easy.

For website design we accept bank transfers, PayPal and credit/debit card via PayPal.

You can setup PayPal for business here (UK):
https://www.paypal.com/uk/webapps/mpp/get-started-with-paypal

There are no fixed contracts and you are free to cancel anytime. Monthly hosting payments are made up front so you can cancel anytime before the next payment comes around.